The VOCOM website is currently available only in English. To better support VOCOM users worldwide, additional languages will be added soon.
VOCOM Configurator is available in 33 languages. Select your preferred language using the change language option in the main menu.
The driver is the software installed in your computer. A VOCOM driver installation contains several components, for example:
- The diagnostic communication component used by diagnostic applications
- The VOCOM Configurator application
- Other supporting components required for VOCOM to function
The firmware is the software running inside the VOCOM device itself. It controls the VOCOM hardware and handles the commands sent from the computer.
Driver/firmware compatibility
Each driver version has a corresponding firmware version. Updating to a new driver version normally requires the firmware to be updated as well. The VOCOM driver handles this automatically and updates the firmware when needed.
Open VOCOM Configurator.
"Driver version" is shown in the footer.
You can also find the driver version in Windows:
Start menu → Add or remove programs → Communication Unit VOCOM II
Open VOCOM Configurator.
"Firmware version" is shown in the footer as well as in the "Information" tab under the "Version" section.
Note that a VOCOM device must be connected. The displayed firmware version is read from the connected device. Other devices may have different firmware versions installed.
For cybersecurity reasons, the password must be at least 8 characters long. Regardless of your organization's password criteria, VOCOM always expects a minimum of 8 characters in the password.
This is expected behaviour and is done to protect your password.
After you save a valid configuration, the password is securely stored in the VOCOM device, not in the VOCOM Configurator application. VOCOM Configurator then shows a "dummy" password instead of the real one.
If you later change other configuration settings, you do not need to re-enter your password. As long as you don’t modify the password field, the password stored in the device remains unchanged.
A device-specific password is an added security measure in the VOCOM 2+ devices to prevent misuse of the device from a remote location. The password is found on the back of the device itself.
VOCOM normally uses multicast to send identification packets so that your computer can discover the device on the network. Some networks, especially enterprise networks, block multicast traffic to prevent unnecessary network flooding.
When multicast is blocked, your computer may not be able to detect the VOCOM, and communication cannot be established.
Enable Unicast when multicast discovery does not work. Unicast tells VOCOM to send the identification packets to one specific computer instead of multicast. Because the traffic is targeted to a single host, it is typically allowed on restricted networks, allowing that computer to find and use the device.
You can see the signal strength in the VOCOM Configurator application.
Read more about signal strength.
Yes. You can use any USB Wi‑Fi adapter that is recognized by Windows.
VOCOM I is no longer officially supported, but it should still work with vehicles that do not use an Ethernet data link.
VOCOM devices are available for purchase from a Volvo-owned dealership. Find your nearest dealer here.
The small red dot next to the battery indicator in VOCOM Configurator appears when the error LED flag is set. It mirrors the red error LED on the VOCOM device itself. This indicator is especially useful for spotting connection or device issues when the VOCOM is multicast and not physically near the user.
